Janet M Ocr
map-marker Houston, Texas

Do I have a subscription with your paper?

I am checking all my media subscriptions today. Do I have a subscription with your wonderful news paper. I am a Cowboy fan.
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Michael M Vtz

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Verified Reviewer

Non delivery of today's paper !/!6/2024

We did not receive our paper this morning!!! we always get our delivery, but not today. please send us a paper. A prompt reply would be appreciated. Thank You!
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Pros:
  • Crosswords
  • Sports
  • Timely news

Preferred solution: Deliver product or service ordered

Resolved
Karen S Qix

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Verified Reviewer
| map-marker Desoto, Texas

Resolved: Genenerally get the paper with no problem. Today no paper. Ki called and I was promised a paper delivered later today.

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Paper was not delivered to my house this am. I called the paper and should get it delivered today, I have not bought a replacement as it should be delivered.
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User's recommendation: First time in three months that there has been a problem. I am a new customer so that is pretty good service. My paper is always at tne end of tne drive or in the grass near by.

Anonymous
map-marker Irving, Texas

Poor Delivery and Customer Service

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This is worst services I have ever encountered. I subscribed physical paper (twice a week) and in 1 and half month, I just received only 3 copies against 14 and that too after complaining and giving them call each and every time. It seems that delivery of Physical paper is a sham and Dallas morning newspaper discourage people for subscribing the delivery. I have talked to their supervisor and even with his boss as well, but nothing worked. They don't even bother to call back to check if we have received the paper from the carrier. Every time they mentioned that they will escalate with carrier, carrier district manager, their highest level of management but in the nutshell, nothing worked out. They even mentioned that now they have changed the carrier but even with changed carrier, no supply was restored. After stopping the subscription, I am still waiting for the refund (it is 2 weeks now). Don't fall into the trap of this physical paper delivery from Dallas Morning News.
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1 comment
Guest

had the same problem in Oct 2023 and still have it 3/2024

Anonymous
map-marker Arlington, Texas

Non delivery , rude customer service agents

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Agents are not polite and accommodating. Consumers bring wealth . Please try to ge apologetic when mistakes happen . Also transparency is paramount in business
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Jay G Iib

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Verified Reviewer

TV notes discontinued

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The TV notes as of July 16, 2023 have been discontinued. This and Scott Burns is the only reason why I take the paper. Be careful guys!
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Preferred solution: The TV notes back

User's recommendation: boycott the paper

Anonymous
map-marker Addison, Texas

No paper delivery today

The only time our paper has not been delivered. We called and about an hour later, we had our paper. We have been very satisfied with our carrier.
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Pam H Swi

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Verified Reviewer

Continued to charge me for subscription I had canceled, won’t give tefund

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Trying to cancel digital subscription, with a ridiculous price of $23/mo. Continued to charge my PayPal account after I had canceled.
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Do not subscribe to DMN

1 comment
Zaquan Yoo

I'm trying to dispute charges and I don't even remember signing up for the online access to Dallas morning news, I called to cancel and report that I didn't make an account and they were so rude and basically laughed at me when I asked for refunds on 7 months worth of charges, I wish I had noticed it sooner. But I canceled it in April, its now November and they have continued to charge me since may.

I called my bank and they did a dispute and a stop payment thing. But damnit I want refunds, it's $308 they have taken so far.

Robert P Cpr

Trying to get email address for Mariana Greene, Garden Editor

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Cannot get staff email addresses or phone numbers for news tips and articles for consideration. In this instance, Im trying to send a garden news tip to Mariana Green. I love the paper, Im a subscriber, but you cant contact any professional staff at the News about anything thats news-related. How sad!
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Cons:
  • Cant contact news staff

Preferred solution: The contact email for Mariana Green, garden editor

User's recommendation: God help you if you have to talk or contact a human being on the professional news staff

Nancy B Rbw

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Verified Reviewer

Late delivery or no delivery

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I live at 3902 Beechwood Lane, Dallas, Texas 75220. Have been a DMN subscriber all my life. It is now Sunday, 05-07-2023 at 10:34 a.m. and STILL have not received my paper. This happens every Sunday morning. On weekdays the delivery is always late. Am not very happy. What's the delivery person's problem? Please replace this person and provide another delivery person. I pay a good price to receive good service and on-time delivery. I can be reached at slowvern@***.net or home phone 214-352-****
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Pros:
  • Best printed newspaper in the united states
Cons:
  • Poor service

Preferred solution: Deliver product or service ordered

Terry B Ftd

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Verified Reviewer
| map-marker Richardson, Texas

Poor customer service, poor culture!

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Tried to start a Sunday paper subscription on March 13th- they offered an 8 week trial. Never got a paper- not one! Talked to 4 customer service reps over a 5 week period and all said they would take the necessary steps to ensure delivery. Finally, on my last attempt, I asked the rep to have supervisor called me- of course, that never happened, so I asked for my money to be refunded having never received a Sunday paper. Wow, really poor DMN!!
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Karol D Wfo

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Verified Reviewer

VERY upset with Dallas Morning News lack of customer service.

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Original review Apr 01, 2023
I took advantage of their free subscription but it cost me over $69 after cancelling. I called to explain that I was still billed and I got a Sorry. The subscription had gone on due to an alternative cc that was stolen? Seriously? Talk about poor customer service. Watch out with anything free from them. I didnt have time to read it but sure feel taken advantage of.
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Loss:
$69
Pros:
  • Information daily
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Watch out!

Anonymous
map-marker Flower Mound, Texas

It is now 10:30am and just received paper after numerous calls..

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Sick and tired calling about missing paper. This is happening each week, I only get paper Friday-Sunday and for over a month, I have to call about missing paper one of those 3 days!
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Wanda B Ibu
map-marker Rowlett, Texas

Just let them talk me into renewing my subscription with the promise it would start today, 3/26 by

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This has been ongoing issue and the reason we did not renew to begin with.I am sorry I agreed to try again.
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Anonymous
map-marker Arlington, Texas

Didn’t get my paper one morning.

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I used to be able to just click on the phone number to call but thats more challenging now. Although I called twice my paper was not delivered until the next day.
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James Douglas D

Cancellation

Unable to see computer screen. I dont want your paper anymore. You just dont work well for me on computer screen . > >QUIT SENDING ME EMAIL Jdoug5@***.com
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About

Summary

Having its HQ in Dallas, Texas, The Dallas Morning News is a team of professionals offering a wide array of marketing solutions. The Dallas Morning News expertise spans across direct, print, mobile, and digital marketing etc. Other offerings of The Dallas Morning News include social media management, promo campaigns and research etc. The Dallas Morning News is a brand of A.H. Belo Corporation, one of the leading media market players owning such labels as El Dia, Guide Life, Sports Day, and Briefing etc. At The Dallas Morning News, users will find plenty of resources including a bundle of media kits.

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